2. How We Collect Your Information

We collect information through various methods:

• Directly from You: When you book a trip, fill out forms, subscribe to our newsletter, communicate with us via phone, email, or WhatsApp, or visit our office.
• From Third Parties: We may receive information from our partners (e.g., airlines, hotels, tour operators) when they share booking details with us to facilitate your travel arrangements.
• Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and similar technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Travel Services: To process your bookings, issue tickets, make reservations, arrange tours, and fulfill your travel requests.
• To Communicate with You: To send booking confirmations, updates, changes to your itinerary, and respond to your inquiries.
• To Process Payments: To complete financial transactions related to your bookings.
• To Improve Our Services: To analyze website usage, understand customer preferences, and enhance our service offerings.
• For Marketing and Promotions: To send you newsletters, special offers, and information about our services that we believe may be of interest to you (you can opt-out at any time).
• For Legal and Compliance Purposes: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of our customers.
• Customer Support: To provide 24/7 customer care and support.

4. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

• Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other third-party service providers necessary to fulfill your travel arrangements.
• Payment Processors: Secure payment gateways to facilitate transactions.
• Government and Regulatory Bodies: When required by law or to comply with legal processes.
• Business Partners: With your consent, we may share information with partners for joint marketing activities.
• Legal Advisors: To protect our legal rights or in response to legal proceedings.

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures to prevent unauthorized access, use, alteration, or disclosure of your data. These measures include:

• Encryption of data in transit.
• Secure servers and controlled access to data.
• Regular security audits and updates.
• Employee training on data protection.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal information under certain conditions.
• Right to Object: Object to the processing of your personal information for certain purposes.
• Right to Restrict Processing: Request the restriction of processing your data under certain conditions.
• Right to Data Portability: Request transfer of your data to another organization or directly to you.

To exercise any of these rights, please contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SOMOY TRAVELS

• Head Office: Shatabdi Center (Level-10), Room# H10/1, 292 Inner Circular Road, Fakirapool, Dhaka-1000. Bangladesh
• Email: somoytravelsbd@gmail.com
• Phone: +88 01913 200707
• WhatsApp: 01913200707, 01713616315

Last Updated: June 25, 2025